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Business Office Liaison (BOL)



The Center BOL advocates the Center’s Core Belief- Our Employees are the vital link between Healthcare and our patients and residents at the service center.  The Center BOL works collaboratively with the Executive Director, Director of Nursing, Department Heads and Regional team to develop a work environment that positions the employee of choice and endeavors to create a work culture committed to the Mission, Vision, Core Beliefs and Values of the organization.  Success is measured in terms of employee satisfaction, development, retention, and achievement of the company established excellence goals and key performance indicators as reflected. The Center BOL enforces policies and procedures and pay practices. 



  • Demonstrates the highest level of integrity and confidentiality. 
  • Maintains personal employee information including but not limited to medical, pay demographic, discipline, accommodation request, family matters, in the strictest confidence.  Protects company confidential information.
  • Maintains current working knowledge of company policies and procedures, pay practices, employee benefits, employment laws, FMLA, LOA and WC and communicates regularly with employees to promote understanding and utilization.  Reports WC and follow ups.
  • Coordinates center Applicant flow processes from sourcing through selection with management team, open position communication and advertisement.
  • Administers the benefits and compensation program at the center.  Ensures all information is collected and processed according to deadlines. 
  • Creates and maintain personnel files as well as center employee related files/records including benefits I’9 forms, licensure/certification, OSHA, and Worker’s compensation. 
  • Establishes and monitors Performance Evaluation schedule (including 90 day and annual reviews for all employees.  Counsels managers and supervisors proactively in effective performance management techniques to improve employee retention and productivity.
  • Process all new hire information, maintains I9’s, EI9’s, Registry checks, CORI’s and all paperwork associated with new hires.
  • Payroll, process Bi-weekly payroll for center with accuracy.
  • Customer Service, ensures the highest quality of service in an attentive and responsible atmosphere.  Manages difficult or emotional situations.  Ability to positively interact with
  • personnel, customers, family members, visitors, government agencies/personnel and the general public.
  • Understands business implications of decisions and the relationship between work performed and clinical, financial and operations results. 
  • Supports corporate change initiatives/projects at the center level.  Participates in delivery of training programs.
  • Participates in Center Manager on Duty program based on center protocol.
  • Performs other duties as required.



  • All accounts payable invoices that come to the facility must be given to the department head and the ED to review and sign off before being sent in a timely manner to the corporate office so that the bills can be paid on time.
  • It is the responsibility of the business office liaison to follow up with the department heads and ED and make sure to get the signed invoices back.
  • All Mass Health correspondence should be scanned and emailed to the corporate office as soon as it arrives.
  • The hard copies should be kept in each individual resident’s financial file so that the business office liaison will have access to them and be able to work as a team with the billers to ensure that everything is in order.
  • For all other mail a determination should be made about whether that mail should be sent to the corporate office or remain in the facility.
  • Once the mail is sorted and a determination has been made that the mail should be sent to the corporate office it should be forwarded in an organized and timely fashion. In most cases scanning and emailing will work just fine as long as it is not something that needs to be an original.



  • Arrange a meeting with the family following admission to complete the contract and clarify what insurance will cover.
  • Serve as a direct contact for the families to help them with Mass Health applications.  
  • Complete forms requiring physician signatures ex. Rep payee applications, SC-1s.  



  • Make copies of all checks that come into the facility (Operating/PNA).
  • Once the deposit is done the copies of the checks along with the deposit slip/printout should be scanned and emailed to the central business office.



  • 2-4 years previous work experience in Human Resources and Business Administration
  • Prior experience in healthcare setting preferred.
  • Experience using computer to support work activities.
  • Works flexible hours in order to meet with employees who work 24/7, ensures those working evening and night shifts stay connected.
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