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Director of Social Services

Watertown Health Center is seeking an experienced licensed Social Worker to join the team as Director of Social Services.  Our full-service team of professionals takes quality care to a superb standard, keeping our residents happy, healthy, and invigorated. The Director of Social Services must be a LSW, MSW or LICSW and will provide needed social assistance for residents. In this role you will be involved in providing the following services to our residents: Admission process, facility adjustment, psychosocial needs, resident grievances, family grievances, MDS assessments, counseling, IDCP meetings, care plans, discharge planning, facilitate discharge procedures, Mass health applications, harmonious workplace, customer service, policies and procedures, federal and state compliance.  

Job duties include (but not limited to):

  • Ensures resident adjustment to rehabilitation or long-term care by performing psychological screenings, initial plan of care, introduction to services and procedures and completing all necessary paperwork including MDS.
  • Goes over Resident Rights with all new admissions; Ensures admission agreement completion.
  • Collaborates with families, Business Office and Medicare/Medicaid as a liaison to assist residents with applications and qualification for sub-acute/long-term financial assistance.
  • Schedules interdisciplinary team meetings with medical staff, residents and family members in order to plan care and resolve concerns. Write reports and ensures implementation.
  • Demonstrate understanding and provide guidance and counseling to residents and their families on diverse issues ranging from grief and loss to acceptance and coping with changes in living arrangements.
  • Coordinating discharge services - planning and acquisition of appropriate follow up care including: medical equipment, nursing care and rehabilitation therapies.
  • Setting up home health services
  • Ensures compliance with State and Federal regulations for annual survey.
  • Participate in Manager on Duty program.
  • Assists with the Admissions Office duties when Coordinator is not available.
  • Continues communication with all Department Heads to ensure all resident's concerns are addressed.
  • Attend Morning Meeting and update Administrator on the day's discharges and schedule.
  • Alert through email appropriate departments all planned discharges and IDCP meetings.
  • Attend and participate in the UR meetings, monthly QAPI meetings and prepare reports accordingly.
  • Assist in investigations with residents, families and/or staff.
  • Establishes and maintains cooperative relationships with community service agencies to provide social, educational, and rehabilitative services for residents.
  • Interviews new residents, compiles information, and prepares social histories containing pertinent financial, educational, and psychosocial data. Identifies ordinary/unique needs of the resident
  • Attends to all resident and family grievances.

Compliance:

  • Complies with applicable legal requirements, standards, policies and procedures including but not limited to those within the Compliance and Ethics Program, Standard/Code of Conduct, Federal False Claims Act and HIPAA.
  • Promptly reports concerns and suspected incidences of non-compliance to supervisor.
  • Participates, as requested, in quality assurance and process improvement.
  • Attend to all other resident's needs not listed above.
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