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Scheduler (Full-time)

Serves as primary center contact for all employees needs with respect to scheduling and timekeeping.


Controls Center Labor Spend using SmartLinx scheduling and timekeeping software to:

           Minimize avoidable premium pay (overtime and agency) through effective scheduling and timekeeping strategies.

Ensure Nursing HPPD is at the appropriate budgeted level and volume-adjusted schedule changes are made while balancing optimal utilization of employees with consistent quality care and labor spend.

Ensure that Center Salary Expense is at the appropriate budgeted level.  Control Nursing Leads Center Labor Management Team by proactively managing the center’s labor management performance against Key Performance Indicator to optimize clinical, financial and human resource operating results.  Take initiative to call upon necessary resources to address root cause issues.


Serves as primary Center contact in Labor Management Policies, Process and Supporting Technology.


Ensures Center compliance with Personnel Policy, Labor Management Policy, Center Pay practices and collective bargaining agreements if applicable.

POSITION TILE:                        Scheduling


Oversees the Labor Management process in the center based on established daily, weekly, biweekly, monthly routines to ensure employee and customer satisfaction.  Understands Center pay practices and insures appropriate utilization.


Maintains Center nursing staff coverage at all times.


Serves as liaison with Staff with respect to work schedules.  Negotiates schedules balancing center’s staffing needs, employee schedule preferences, and financial performance.
Minimizes open positions and optimizes employee’s schedules by performing position control analysis in collaboration with Director of Nursing.  Communicates position controls results – open positions- Executive Director, Director of Nursing and Assistant Director of Nurses.
Responds to emergency situations and call offs to ensure center coverage.  When not available to respond, ensures all Unit Managers are briefed daily on the call off protocol to ensure adequate response and coverage.
Reviews and tracks requests for time off.  Coordinates scheduling changes with management.  Secures advance approvals for booking Agency staff.
On a weekly basis, communicates open shift to Staffing Services to fill temporary staffing needs that cannot be filled by center employees. Secures advance approvals for booking Agency staff.
Post daily nurse staffing from as required.
Reviews timecards daily to ensure proper authorization of time adjustments and overtime.  Makes necessary corrections.  Reconciles timecards.
Resolves missed punches daily, unscheduled time and unexcused absentees.
Responds to employee questions.


Participates in Welcoming Program.  Orients new employees to Labor MANAGEMENT Policy, Procedure and Supporting Technology.  Communicates Center’s expectations of the employee’s role in optimizing his/her schedule to meet Center’s needs.
Maintains confidentiality with respect to all employee information including but not limited to schedule preferences and rates/compensation.
Performs all related duties as required.

JOB SKILLS/LEVEL: (Key: NA- Does not apply; Basic – Has awareness of the knowledge or skill; Intermediate – Demonstrates knowledge or skill; Advanced – Demonstrates high degree of knowledge or skill; Expert – Consistently demonstrates high degree of knowledge or sill)


  • Care & Compassion for every life we touch.  Empathetic and adept in       Core & Advanced

dealing with the geriatric population and families in crises.     


  • Respect & Appreciation for each other.  Treats others with respect and   Core & Advanced

consideration regardless of their status.


  • Teamwork & Enjoyment in working together.  Works with other               Core & Advanced

members of team to support peak periods and assure team goals

are met on a daily, monthly, yearly basis.  Seeks increased responsibility;

can work independently.


  • Focus & Discipline on improving the quality of care.  Understands the       Core & Advanced

caregiver (carte management or care support) role, its importance and

the discipline necessary to deliver quality care and services.


  • Creativity & Innovation to develop e effective solutions.  Is creative in     Core & Advanced

responding to issues while balancing multiple competing priorities. 

Within policies and procedures, finds new ways of performing old task.


  • Honesty & Integrity in all dealings.  Communicates proactively,                Core & Advanced

accurately and completely ensuring appropriate information is shared

with relevant parties.


  • Productivity & Planning: Meets or exceeds productivity standards.          Intermediate

Prioritizes and plans work activities.  Assumes responsibility takes

initiative, meets reasonable time estimates, completes assignments

efficiently controls work.  Organizes or schedules other people or task.


  • Communications:  Communicates clearly, informatively, effectively and Advanced

persuasively in positive or negative situations.  Listens and gets

clarification.  Responds well to questions.  Participates in meetings. 

Approaches others in a tactful manner.



Quality Management:  Looks for ways to improve and promote quality.  Intermediate

Attention to complete, accurate and thorough details.


Organizational Support:  Follow policies and Procedures.  Completes       Intermediate

administrative tasks correctly and on time.  Supports organizational goals

& values.


Problem Solving:  Solves complex business problems and balance                         Advanced

competing needs of employees and business.  Demonstrates ability to

read, analyze, interpret and act upon agency and overtime.


Customer Service:  Ensures customers receive the highest quality of         Advanced

service in an attentive and responsible atmosphere.  Manages difficult

or emotional customer situations.  Meets commitments.


Managing People: Motivates staff to perform with high level of                Advanced

enthusiasm and productivity.  Matches responsibility to person.  Sets

expectation and monitor delegated actions.  Recognizes, creates, and

uses opportunities to develop/train staff.  Makes self-available to staff.

Provides regular feedback.


Judgment:  Displays willingness to take risks and make decisions.                          Intermediate

Includes appropriate people in decision making process.  Exhibits

sounds and accurate judgment in making timely decisions.  Supports

and explains reasoning for decisions.


Strategic Thinking:  Develops strategies to achieve organizational goals.              Intermediate

Adapts strategy to changing conditions.


Leadership:  Understand the big picture and communicates the                 Intermediate

importance of each person’s role in achieving productivity and quality

standards.  Motivates team to work collaboratively to meet performances

expectations.  Elicits cooperation, influences change without direct reporting



Relationship Management:  Builds positive relationship with employees Intermediate

at all levels.  Deals effectively with situations involving attitudes, opinions

and feeling of others.  Partners with appropriate parties to present and gather

sensitive information and communicates the importance of meeting deadlines

to achieve mutually beneficial results.  Anticipates responses, responds to barriers,

and escalates situations when necessary.


Professionalism:  Comfortable working in a fast paced, healthcare                        Advanced

environment and interfacing with a variety of industry professionals. 

Reacts well under pressure.  Maintains professional image and                 

demeanor at all times.  Keeps current on developments in technical

competency – knowledge, skills, operations, policies and procedures.


Computer Skills:  Uses a variety of tools to perform job.  Tools may          Advanced

include:  Fax, Cell Phone, Computer, Microsoft Office and other

proprietary applications.


People Management:  Knowledge of pay practices and implementation   Advanced

in 24/7 environment.  Maintains composure, confidentiality and

resilience in dealing with all staff.


Carries out other tasks as requested in situations where hands on intervention/participation may be required.


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